De
2014
02
New Service Department in Germany
News
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News
New Service Department in Germany
2/7/2014
New Service Department in Germany

dBTechnologies Germany Sets Up a New Service
Department




dB Technologies Germany will resume providing in-house
customer service for all dBTechnologies products as of Monday, February 17,
2014
.




Commenting on this development, General
Manager and Sales Director Arne Deterts says, "There were just as many
good reasons to bring the service unit back home now as there were to outsource
it to an external provider a few years ago. From 2014 forward, we'll be taking
customer service and after-sales support for our brands to a whole new level,
and bringing the service department back home and having total control over it is a big part of that. For one, we're
making this move to respond to a market where things like service, trust and
good business relationships are becoming increasingly important alongside the
actual product. For the other, we're optimizing our position in the
professional rental and install business, which now accounts for a significant
share of our activities."




dBTechnologies Germany's other General Manager
Thomas Kuck adds, "We want to thank Triplex for their good and professional
collaboration over the past few years . At the same time, we are delighted that
we were able to bring aboard employees Andrew Cullen, Alessandro Angeli and
Victor Tolstich, who have many years experience to draw on and what it takes to
meet our customers' expectations for our internationally renowned brands. We
see this move as another important building block of our customer-centric outlook
as we will now be able to offer even better and faster service."




The
dBTechnologies Service team can be reached as
of
February 17, 2014 by calling
0 22 03/ 9 25
37 50 or sending an email to
service@dbtechnologies.de.




  



From left
to right
: Victor Tolstich (Service), Thomas Kuck
(Management), Andrew Cullen (Head of Service), Arne Deterts (Management),
Alessandro Angeli (Service)
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